What ensures that unacceptable products are not sold to customers by discarding them or sending them back for reworking?

Quality Control is the process through which an organization ensures that its products meet the required standards and specifications before they reach the customer. This involves various activities aimed at identifying defects or deviations from quality standards during the production process. By implementing strict quality control measures, unacceptable products can be identified early, allowing them to be discarded or sent back for reworking before they are delivered to customers. This ultimately helps maintain the organization's reputation and customer satisfaction.

Quality control is proactive, focusing on preventing defects through monitoring and testing, which aligns with the ongoing process of ensuring that products are acceptable for sale. In contrast, other processes like Quality Assurance focus more broadly on the overall system and processes that lead to product creation, while Benchmarking involves comparing processes and performance metrics against industry bests. Promotion Pricing, on the other hand, relates to marketing strategies rather than product quality management. Thus, Quality Control is the most appropriate term for the activities focused on ensuring only acceptable products reach customers.