What is the process of copying the best techniques used by another organization known as?

The process of copying the best techniques used by another organization is known as benchmarking. Benchmarking involves comparing one’s business processes and performance metrics to the best practices from other organizations, often leading to improvements in efficiency, effectiveness, and overall performance. This practice allows a business to understand where it stands in the competitive landscape and to identify areas for enhancement by learning from others who excel in specific areas.

In benchmarking, organizations typically analyze factors such as quality, time, and cost to determine the most effective practices that can be adapted and implemented within their own operations. This proactive approach helps in setting standards of performance, as well as fostering a culture of continuous improvement and innovation.

While quality control, quality assurance, and quality circles are all important concepts in business management, they focus on different aspects. Quality control involves monitoring and measuring products to ensure they meet specific quality standards, quality assurance is about establishing processes to prevent defects, and quality circles emphasize employee involvement in problem-solving and quality improvement initiatives. Therefore, benchmarking remains distinct in its emphasis on learning from the successes of other organizations.